• Home
  • About Us
    • Contact Us
    • Careers
  • Solutions
    • Data Centre Optimization
    • Engineers on Demand
    • Managed IT Services
    • Cyber Security
    • Mobilised Workforce
    • Software Licensing
  • Partners
  • Blog
  • Shop
  • Sustainability

Returns Policy

Returns Policy

Please choose carefully when purchasing from Counterparts Technology or Counterparts.Express (“Counterparts”) . Be sure to check the system requirements before purchasing. Our sales consultants will be happy to match a solution to your needs.
Refunds and exchanges will be provided in line with your rights as a consumer and the additional policies and warranties summarised below. We will normally only refund in the event the goods:
  • are of unacceptable quality (eg. due to a defect);
  • are unfit for a purpose that you disclosed to us; or
  • do not match the description by which they were sold; or
  • where otherwise required by statute.

Refunds will not be provided if you simply change your mind.
In some circumstances, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.
If we accept merchandise for return that does not fall into any of the above categories, we may charge a 15% restocking fee if the goods have been opened, or the packaging is damaged.
We recommend that you retain your proof of purchase.
Configure to Order (CTO) Products & Customer Specific Orders (CSO)
Counterparts strongly encourages you to carefully review orders for goods that are either custom-configured to your specifications or customer specific orders. Orders for CTO & CSO goods cannot be modified or cancelled once submitted. Counterparts requires a 100% non-refundable deposit for any CTO goods & CSO goods. Refunds will not be provided on CTO or CSO goods if you simply change your mind.
Software
Due to Copyright and Licensing Laws, Counterparts is unable to accept returns for software if you simply change your mind.
Finance and Leasing
Goods purchased as part of a Leasing or Finance arrangements are unable to be returned without prior approval from the Lessor or financier.
Refunds
Counterparts refunds are processed centrally within 14 days. When returning a product for a refund, you will be asked for your name, address and signature as authorisation for the refund transaction into your bank account or credit card.
Counterparts reserves the right to change the terms and conditions of sale at any time.
Statutory Warranties under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This means you are entitled under this legislation to certain remedies if the goods :
  • are of unacceptable quality;
  • are not reasonably fit for a purpose which you disclosed to us before buying them; or
  • Do not match the description by which they were sold.
The benefits of your manufacturer’s warranty are in addition to your statutory rights and remedies. Nothing in this policy limits your statutory rights.
If you require further information in relation to your statutory rights under the Australian Consumer Law, you should contact the Australian Competition and Consumer Commission, or the Office of Fair Trading in your State or Territory.
Contact Us
If you have any questions about Counterparts Policy on Returns, Refunds and Repair, or would like to make further comment, please contact us:
Phone 1300 53 33 54
Email support@counterparts.com
Online www.counterpartstech.com
Mail Counterparts Technology – Suite 601, 151 Castlereagh St, Sydney NSW 2000
Pricing Policy
Prices for products shown on the “Counterparts” website/s are shown in Australian dollars and are exclusive of GST. Pricing and products correct at the time of printing. Whilst every effort has been made to ensure the accuracy of the information, Counterparts reserves the right to withdraw or amend at anytime without notice.

Call us

1300 53 33 54

Locations

Suite 6.04, 151 Castlereagh St, Sydney NSW 2000Unit G3, 383 Boundary St, Brisbane, QLD, 4000Ground Floor, 9 Lindsay St, Perth, WA, 6003Level 3, 123 South Terrace, Adelaide SA, 5000

Email

sales@counterparts.com
Terms of UsePrivacy PolicyTerms and ConditionsReturns Policy

We use cookies to enable essential functionality on our website, and analyze website traffic. By clicking Accept you consent to our use of cookies. Read about how we use cookies.

Your Cookie Settings

We use cookies to enable essential functionality on our website, and analyze website traffic. Read about how we use cookies.

Cookie Categories
Essential

These cookies are strictly necessary to provide you with services available through our websites. You cannot refuse these cookies without impacting how our websites function. You can block or delete them by changing your browser settings, as described under the heading "Managing cookies" in the Privacy and Cookies Policy.

Analytics

These cookies collect information that is used in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are.