EDRM SaaS govDC
EDRM SaaS in GovDC Records Management as a Servce
Gladesville Eye Specialists’ Director Dr Stephanie Young and Practice Manager Louise Maher knew their current IT support arrangement would struggle to manage a mission-critical IT transformation project. So they engaged with Counterparts Technology to assist them to completely revolutionise their IT landscape within only a few months. This proactive action has optimised the practice’s workspace and back-end, creating a solid technology foundation to leverage future initiatives.
Until only recently, the practice functioned in an environment which was more suited to micro business. There is a tipping point for many small businesses when flowing to the next phase. This tipping point calls for technology that supports a larger team and client base, rather than hinders.
Dr Stephanie Young identified this tipping point and called for the introduction of VIP.NET software to be implemented in a few short months. Dr Young recognised that this highly flexible program is backed by the development of Australasia’s leading medical software organisation ‘Best Practice’.
However, the introduction of a completely new system into this forty-year-old practice was a daunting and near-impossible task. That is because the practice was operating solely on desktop PCs, from many different vendors to consider, along with no purchase history records and multiple operating systems such as Windows 7 and 10.
Whilst the practice knew the importance of keeping everything secure, it was evident that in this age of limitless and sophisticated cyber-threats that more could be done. Increasing this risk was an ineffective email set up where all staff used the same email addresses and all received dozens of spam and phishing emails daily.
Having only just started at Gladesville Eye Specialists, Louise was entrusted with meeting the deadline for the introduction of VIP.NET so she reached out to the experts who could help.
This report contained a wealth of valuable information and a clear future technology road-map. Working together, initiatives were prioritised and a proposal was agreed upon.
The agreed steps were broken down into five key parts:
- VIP.NET Preparedness - ensuring all requirements were met for the implementation of VIP.NET (including new PCs and laptops, SQL licence and installation, upgrade of wireless access points, etc)
- Hardware Remediation - a number of individual activities including relocating the server and optimising the networking infrastructure.
- Software Remediation - a combination of software licenses and services including upgrading PCs from Windows 7 to Windows 10, Office 365 and mailboxes for each staff member and server optimisation.
- Governance Remediation - a set of services to enhance the on-premise Active Directory, and implementation of cybersecurity training and anti-virus software for all staff.
- Help Desk Support Services - ongoing Help Desk support for both reactive and proactive IT assistance via phone, email and onsite (if required).All 5 key parts were implemented and delivered within record time, enabling the VIP.NET deployment to proceed smoothly.
Louise recalls how the Doctors used to work. “Clinical staff weren’t using computers at all. When dealing with a patient, the doctor would have to constantly flick through printed or handwritten notes to find information needed to treat or advise them. Now, everything is instantly available within a glance of the computer screen. The patients are getting a better experience which is very important to us”.
“Two of the biggest benefits we have noticed is that everything happens quickly and that everything just works. One example is that our Doctors use Speech-to-Text dictation which was previously very slow but now it is instant. Having everything working is essential to us as we cannot appropriately care for our patients if IT is down”.